Refund policy

Return & Refund Policy

Thank you for shopping with us. We aim to ensure you are fully satisfied with your purchase. If you are not happy with your order, we are here to help.

📅 Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging
• Proof of purchase is required
• The item must not be damaged due to misuse

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• It may take 5–10 business days to reflect in your account

🔄 Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at the email below.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

❌ Non-Refundable Items

We do not offer refunds for:

• Used or damaged items caused by the customer
• Sale or clearance items (if applicable)

📦 Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider
• Then contact your bank (processing time may vary)

If you still have not received your refund, please contact us.

📞 Contact Us

For any return or refund questions, contact:
felipagarcia927@gmail.com